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Career Opportunities

Intake/Receptionist

Department: Resource Services
Location: Calgary/YYC

Position Summary:

The Indigenous Justice Centre is a pro-bono law firm located in Calgary, also known as Moh-kíns-tsis (Blackfoot)/Wincheesh-pah (Stoney)/Kootsisáw (Tsuut’ina/Dene) and Otos-kwunee(Cree). The IJC is committed to providing service and access to justice to the Indigenous population within Calgary and the surrounding regions. The IJC is committed to providing a supportive and collegial team environment where staff works together to provide excellent and holistic legal services to our clients.

Ideal candidates are those looking for a challenge and an opportunity to play a role in the implementation of an innovative organization focused on reducing the over-representation of Indigenous peoples in the justice system and in restorative justice. Additionally, those interested in being on the front-line working in a fast-paced litigation-based office environment.

 

The Intake Receptionist is responds to referrals, enquiries, and requests for information received by the IJC, and completes Intake processes for services and legal counsel.
 

The Intake Receptionist will support the IJC in maintaining a welcoming environment and triaging internal resources.

Key Outcomes:

  1. Individuals accessing services are treated with respect​

  2. Services and supports are triaged effectively to ensure access to services are effectively achieved.

  3. The administrative needs of the organization are strengthened by timely and efficient responses

Key Responsibilities Include:

  • Perform general administrative duties including clerical duties

  • Provides centralized intake services for legal services and agency programs

  • Responds to inquiries and triage calls that come into the IJC

  • Presents as the first face of the agency providing a welcoming and supportive space for all that access the IJC

  • Schedules intakes, provides reminders of appointments

  • Conducts administrative support to Senior Leadership

  • Responds timely to correspondence coming into the agency and transfers all relative information to relevant internal parties

  • Ensure urgent matters are directed to the correct internal party and addressed with immediacy.

  • Conducts ordering of supplies and materials with approval of Program Manager

  • Provide systems navigation to external supports and services for those who do not meet IJC eligibility for services

  • Supports training of practicum students and volunteers to assist at the front end of the IJC.

Knowledge and Skills:

Exhibited Skill Sets:

  • Strong oral and written communication skills;

  • Effective problem solving and interpersonal skills;

  • Ability to think strategically;

  • Effective time management skills;

  • Exhibited capacity to build on professional network

  • Ability to take direction and achieve quality results

  • Self motivated with the ability to work independently, and proactively as a team player;

  • Strong commitment to the vision and values of the Indigenous Justice Centre;

  • Strong knowledge of the structure and procedures of Canada’s Criminal Justice System, including Gladue principles and case law.

Cultural:

  • A strong understanding of Indigenous issues, social justice advocacy, diversity and anti-oppressive practice;

  • Understanding of Indigenous restorative justice approaches;

  • Knowledge of the structure of the Calgary Indigenous Court (asset not required)

  • Strong cultural knowledge and/or understanding of traditional and ceremonial teachings (particularly regarding local Indigenous peoples and diverse Indigenous populations);

  • Understanding of how to work effectively with Elders, Sacred Teachers and Knowledge Holders and follow traditional protocols;

  • Ability to speak an Indigenous language (asset not required);

  • Understanding of the United Nations Declaration on the Rights of Indigenous Peoples and the Truth and Reconciliation Commission of Canada’s Calls to Action.

Formal Education:

  • Diploma or Bachelor’s degree in Justice or Law and Society (asset, not required)

Applicable Experience and Requirements:

  • Entry level position

  • Previous reception or intake experience an asset

  • Vulnerable Sector Check required

Salary and Benefits:

Term Position – Full Time
Base Annual Salary Range – $43,720 - 45,995 annually
Weekly Hours – 40 hours per week
Benefits – 65% of benefits package includes dental, health, insurance, long term disability
Pension – 3% RRSP employer contribution – with minimum 1.5% employee contribution to RRSP or TFSP
Vacation – 3 weeks annual vacation
Cultural Days – 4 per year
Paid Time off – Annual sick days, Stat holidays as outlined by policy
*Benefits available after 6 months of continuous employment.

Send Resume and Cover Letter to:
executivedirector@ijcalberta.ca

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